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The first time I called Aiello the said it would be a $69 service charge when I already had several people come out free of charge so I did not bother. I then called back about 2 days later and was told that I would not be charged for an estimate on a new furnace so I went with it. I ended up spending almost 50% more on a new furnace I believe; $5,000!! I'm not complaining even though I spent so much because the entire team of professionals were indeed very customer service friendly from start to finish. They came out with a team of 4-5 men and spent a good 6 or so hours replacing my furnace. They team included plumbers, electricians etc and all the other trades needed to complete the job.
Services that are included with the charge are having 24 hour a day service every day. This covers any type of plumbing, like, pipes leaking and my furnaces if there is a problem with the heat, that kind of thing. They are reliable and have been in business a long time. Every plumber that has ever come here has been extremely knowledgeable.
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I thinks its poor or false advertising. Glassdoor has 4 Aiello Home Services reviews submitted anonymously by Aiello Home Services employees. Read employee reviews and ratings on Glassdoor to decide if Aiello Home Services is right for you. Plumbing work on my furnace was on point.
My new furnace is fully warrantied and each time I call they come out free of charge. This visit by the electrician I'm sure should be the last visit however. I'm pleased with the services of Aiello and will use them to install a hot water heater next. At least I know I'm covered and do not have to wait for them to come out. The sales person Matt C is excellent and very customer service oriented. It is a big plumbing company here in Connecticut.
Customer Reviews
We've had Aiello Home Services at our home many times over the years for services ranging from minor plumbing to replacing our home air-conditioning system. Most recently, Aiello replaced our furnace and two hot water heaters. Aiello's technicians performed exactly as Tim had outlined for us to expect. Tim was careful and thoughtful with his recommendations, offered us multiple choices, and provided his opinions when we requested he do so. We couldn't be more pleased with Tim Lynch and Aiello Home Services. Aiello Home Service was appointed by Energize CT to do home energy Audit.
From small circuit breaker issues to whole-home generator installations, we've got your back with some of the best warranties and guarantees in the industry. Mike Lagana and his team did a great job. Honest, clean, professional, knowledgeable explains all to you, we had our home energy audit thank you job well done.
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Zack explained what he did and gave me options. Plumber Peter Battipaglia is a very professional specialist and just a good person. Aiello's prices are probably the highest in New England, but they are acceptable if the service was provided by Peter and the quality is guaranteed by the company.
We would recommend calling him for any future services needed. That's why I got a service contract with them because they are very reliable. I pay, I think, like, $8.75 a month and if I have something break, like on a Sunday morning it is, like, very reliable so I don't had have to think about it.
Aiello Home Services is complete home care under one roof
I am very happy with the repair to my faucets. Dan was prompt and very helpful while he was writing up the estimate. He had the faucets replaced in less than a hour and the laundry area was completely cleaned. Shana followed up promptly after the visit. We had Aiello come to the house for a energy audit. Charged as much for drain down and purge as it cost for purging steam radiators.
They arrived on time, took the time to advise me on what they were doing and the benefits of doing it. They answered all of my questions and went above and beyond when I asked. I was quite pleased by the end result. Aiello is a high paced company, the upper management staff gives you your goals and then lets you go and achieve them. Co-Workers are great to work with, everyone knows their position and mission. Most days fly by with all the activity that is going on.
I do think Aiello's prices are too high. If the prices were more in line with independent plumbing services, I would give 5 stars. Rocco #1 did a great Job with the install of my new indirect stand alone hot water heater.
We’ve recently needed to have some oil burner and plumbing work done at our home. Once we made our decisions involving the options they offered they proceeded to very efficiently resolve the problems. In addition to the technicians, the staff that answers the phone and schedules and dispatches the technicians are very helpful and friendly. We had 2 service people here yesterday, Rob H.
After many reminders, one Aiello Home Service manager showed up with his crew. They acknowledged and confirmed the damages caused by Aiello crew during the audit. Aiello Manager promised he would send another crew to fix the damages and follow up to complete the energy audit. I have tried to contact them multiple times with no response to address my damages. Aiello technicians are very competent, polite, clean, and efficient.
Aiello has been great when called for home service needs. Shawn F. Who just fixed our furnace was on time, clearly explained the issue and our options, and gave good advice about how to proceed. We’ve had no negative experiences with any of their techs. Mike & Jason showed up as scheduled to perform our energy audit. They were very professional and extremely knowledgeable about everything related to this audit.
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